Gmail was down causing Chrome Browser Crash, Google investigating outage

Originally published: December 10, 2012
Updated: December 11, 2012 at 6:55 pm
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It's not clear what might have caused the outage

gmail
Dec. 10, 2012 – Hicksville, NY (Moriches Daily) UPDATES: 1:18PM EST — Lots of users are were having trouble accessing Gmail today. Today’s outage is just one in a long series of outages recently for the webmail application.


Many people, including staff at Moriches Daily, are experiencing random Google Chrome crashes today as well. The message reads, “Whoa! Google Chrome has crashed.”

What started as a Gmail outage appears more widespread than expected. Google Drive, Google Calendar and Google Play appear to be intermittently down for many users. There may be an authentication bug affecting Chrome Sync and Google’s authentication system. Moreover, you can disable Chrome Sync and your browser won’t crash anymore. It confirms that it comes from the authentication part.

Google’s App Status dashboard, which offers the latest on outages and downtime for Google services such as Gmail, currently reports that the problem with Google Mail should be resolved.

12/10/12 1:10 PM:

“We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

The last “service disruption” registered by Google was four days ago, according to the dashboard.

Some users report that their Gmail accounts are accessible via mobile devices (i.e. Gmail’s iOS app), though not via Gmail’s website.

Users are now reporting they are able to access the service.

Twitter users took to their accounts to tell the world that their e-mail program wasn’t connecting. It appeared that both the consumer version for “gmail.com” accounts were not working, as well as corporate e-mail systems that use Gmail as their e-mail platform.

It’s not clear what might have caused the outage, but it appeared to be quite widespread. About five to ten minutes after the outage, however, Gmail came back, and is now operating fine.

A Google spokesperson told TechCrunch:

We are currently experiencing an issue with some Google services. For everyone who is affected, we apologize for any inconvenience you may be experiencing. We will be posting updates to the Apps Status Dashboard.

For Google, this is a relatively rare downtime for the platform that is used by millions of folks around the world. it is expected Google will fix the issue, and many will be quite curious to see what caused Google’s massive network to collapse.

Google vs. Apple

Google and Apple are still at each other’s throats, but Google has just released two new apps for Apple’s iPad and iPhone. Users have been waiting for them — Gmail and YouTube, updated to keep up with Apple’s changing devices.

Gmail for the iPhone is great for the smaller screen, but the new version for the iPad really shines with a three-pane view. For instance, when you select messages to delete, it places them in an animated pile. A bit of testing shows it can slow down at times, though.

The last major outage with Gmail was back in April where up to 35 million customers were affected, or roughly 10 percent of Gmail’s global user base. Many were left unable to access their personal email accounts, and in some cases, their Google Apps-powered email accounts.

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One Response to Gmail was down causing Chrome Browser Crash, Google investigating outage

  1. am3358 on January 12, 2013 at 8:57 pm

    I've been using Firefox because I cannot log in to Gmail through Chrome ever since my Chrome crashed the first time. I am not sure what is wrong.

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